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Do You Want Fries With That?

Posted by Thomas Goodwin on November 16th, 2007

People often make fun of the fast food industry and you especially see this group used as the setting for jokes and sketch comedy on tv.  We can look closer at this group and learn some important lessons about customer service and marketing.

The phrase Do you want fries with that? is actually a great example […]

Employees are Assets AND Liabilities

Posted by Thomas Goodwin on August 20th, 2007

So you’re business is growing and you needed to hire some employees.  That’s great news, but now you need to come up with a way to identify and select the best candidate for employment.  It is also important to note that employees represent not only assets to the firm, but potential liabilities as they will […]

The Progression of Livelihoods

Posted by Aaron Forgue on August 23rd, 2006

In 1943 Abraham Maslow theorized in a paper titled A Theory of Human Motivation that all humans naturally seek to satisfy five levels of needs. Maslow’s Hierarchy of Needs is visual representation of these levels and shows how each need builds from the previous one. I believe this model can also be applied to […]